\A{faq} PuTTY \i{FAQ}

This FAQ is published on the PuTTY web site, and also provided as an
appendix in the manual.

\H{faq-intro} Introduction

\S{faq-what}{Question} What is PuTTY?

PuTTY is a client program for the SSH, Telnet and Rlogin network
protocols.

These protocols are all used to run a remote session on a computer,
over a network. PuTTY implements the client end of that session: the
end at which the session is displayed, rather than the end at which
it runs.

In really simple terms: you run PuTTY on a Windows machine, and tell
it to connect to (for example) a Unix machine. PuTTY opens a window.
Then, anything you type into that window is sent straight to the
Unix machine, and everything the Unix machine sends back is
displayed in the window. So you can work on the Unix machine as if
you were sitting at its console, while actually sitting somewhere
else.

\H{faq-support} Features supported in PuTTY

\I{supported features}In general, if you want to know if PuTTY supports
a particular feature, you should look for it on the
\W{https://www.chiark.greenend.org.uk/~sgtatham/putty/}{PuTTY web site}.
In particular:

\b try the
\W{https://www.chiark.greenend.org.uk/~sgtatham/putty/changes.html}{changes
page}, and see if you can find the feature on there. If a feature is
listed there, it's been implemented. If it's listed as a change made
\e{since} the latest version, it should be available in the
development snapshots, in which case testing will be very welcome.

\b try the
\W{https://www.chiark.greenend.org.uk/~sgtatham/putty/wishlist/}{Wishlist
page}, and see if you can find the feature there. If it's on there,
and not in the \q{Recently fixed} section, it probably \e{hasn't} been
implemented.

\S{faq-ssh2}{Question} Does PuTTY support SSH-2?

Yes. SSH-2 support has been available in PuTTY since version 0.50 in
2000.

Public key authentication (both RSA and DSA) in SSH-2 was new in
version 0.52 in 2002.

\S{faq-ssh2-keyfmt}{Question} Does PuTTY support reading OpenSSH or
\cw{ssh.com} SSH-2 private key files?

PuTTY doesn't support this natively (see
\W{https://www.chiark.greenend.org.uk/~sgtatham/putty/wishlist/key-formats-natively.html}{the wishlist entry}
for reasons why not), but as of 0.53
PuTTYgen can convert both OpenSSH and \cw{ssh.com} private key
files into PuTTY's format.

\S{faq-ssh1}{Question} Does PuTTY support SSH-1?

Yes. SSH-1 support has always been available in PuTTY.

However, the SSH-1 protocol has many weaknesses and is no longer
considered secure; you should use SSH-2 instead if at all possible.

As of 0.68, PuTTY will no longer fall back to SSH-1 if the server
doesn't appear to support SSH-2; you must explicitly ask for SSH-1.

\S{faq-localecho}{Question} Does PuTTY support \i{local echo}?

Yes. Version 0.52 has proper support for local echo.

In version 0.51 and before, local echo could not be separated from
local line editing (where you type a line of text locally, and it is
not sent to the server until you press Return, so you have the
chance to edit it and correct mistakes \e{before} the server sees
it). New in version 0.52, local echo and local line editing are
separate options, and by default PuTTY will try to determine
automatically whether to enable them or not, based on which protocol
you have selected and also based on hints from the server. If you
have a problem with PuTTY's default choice, you can force each
option to be enabled or disabled as you choose. The controls are in
the Terminal panel, in the section marked \q{Line discipline
options}.

\S{faq-savedsettings}{Question} Does PuTTY support storing settings,
so I don't have to change them every time?

Yes, all of PuTTY's settings can be saved in named session profiles.
You can also change the default settings that are used for new sessions.
See \k{config-saving} in the documentation for how to do this.

\S{faq-disksettings}{Question} Does PuTTY support storing its
settings in a disk file?

Not at present, although \k{config-file} in the documentation gives
a method of achieving the same effect.

\S{faq-fullscreen}{Question} Does PuTTY support full-screen mode,
like a DOS box?

Yes; this was added in version 0.52, in 2002.

\S{faq-password-remember}{Question} Does PuTTY have the ability to
\i{remember my password} so I don't have to type it every time?

No, it doesn't.

Remembering your password is a bad plan for obvious security
reasons: anyone who gains access to your machine while you're away
from your desk can find out the remembered password, and use it,
abuse it or change it.

In addition, it's not even \e{possible} for PuTTY to automatically
send your password in a Telnet session, because Telnet doesn't give
the client software any indication of which part of the login
process is the password prompt. PuTTY would have to guess, by
looking for words like \q{password} in the session data; and if your
login program is written in something other than English, this won't
work.

In SSH, remembering your password would be possible in theory, but
there doesn't seem to be much point since SSH supports public key
authentication, which is more flexible and more secure. See
\k{pubkey} in the documentation for a full discussion of public key
authentication.

\S{faq-hostkeys}{Question} Is there an option to turn off the
\I{verifying the host key}annoying host key prompts?

No, there isn't. And there won't be. Even if you write it yourself
and send us the patch, we won't accept it.

Those annoying host key prompts are the \e{whole point} of SSH.
Without them, all the cryptographic technology SSH uses to secure
your session is doing nothing more than making an attacker's job
slightly harder; instead of sitting between you and the server with
a packet sniffer, the attacker must actually subvert a router and
start modifying the packets going back and forth. But that's not all
that much harder than just sniffing; and without host key checking,
it will go completely undetected by client or server.

Host key checking is your guarantee that the encryption you put on
your data at the client end is the \e{same} encryption taken off the
data at the server end; it's your guarantee that it hasn't been
removed and replaced somewhere on the way. Host key checking makes
the attacker's job \e{astronomically} hard, compared to packet
sniffing, and even compared to subverting a router. Instead of
applying a little intelligence and keeping an eye on Bugtraq, the
attacker must now perform a brute-force attack against at least one
military-strength cipher. That insignificant host key prompt really
does make \e{that} much difference.

If you're having a specific problem with host key checking - perhaps
you want an automated batch job to make use of PSCP or Plink, and the
interactive host key prompt is hanging the batch process - then the
right way to fix it is to add the correct host key to the Registry in
advance, or if the Registry is not available, to use the \cw{-hostkey}
command-line option. That way, you retain the \e{important} feature of
host key checking: the right key will be accepted and the wrong ones
will not. Adding an option to turn host key checking off completely is
the wrong solution and we will not do it.

If you have host keys available in the common \i\c{known_hosts} format,
we have a script called
\W{https://git.tartarus.org/?p=simon/putty.git;a=blob;f=contrib/kh2reg.py;hb=HEAD}\c{kh2reg.py}
to convert them to a Windows .REG file, which can be installed ahead of
time by double-clicking or using \c{REGEDIT}.

\S{faq-server}{Question} Will you write an SSH server for the PuTTY
suite, to go with the client?

Not one that you'd want to use.

While much of the protocol and networking code can be made common
between a client and server, to make a \e{useful} general-purpose
server requires all sorts of fiddly new code like interacting with OS
authentication databases and the like.

A special-purpose SSH server (called \i{Uppity}) can now be built from
the PuTTY source code, and indeed it is not usable as a
general-purpose server; it exists mainly as a test harness.

If someone else wants to use this as a basis for writing a
general-purpose SSH server, they'd be perfectly welcome to of course;
but we don't have time, and we don't have motivation. The code is
available if anyone else wants to try it.

\S{faq-pscp-ascii}{Question} Can PSCP or PSFTP transfer files in
\i{ASCII} mode?

Unfortunately not.

This was a limitation of the file transfer protocols as originally
specified: the SCP and SFTP protocols had no notion of transferring
a file in anything other than binary mode. (This is still true of SCP.)

The current draft protocol spec of SFTP proposes a means of
implementing ASCII transfer. At some point PSCP/PSFTP may implement
this proposal.

\H{faq-ports} Ports to other operating systems

The eventual goal is for PuTTY to be a multi-platform program, able
to run on at least Windows, Mac OS and Unix.

PuTTY has been gaining a generalised porting layer, drawing a clear
line between platform-dependent and platform-independent code. The
general intention was for this porting layer to evolve naturally as
part of the process of doing the first port; a Unix port has now been
released and the plan seems to be working so far.

\S{faq-ports-general}{Question} What ports of PuTTY exist?

Currently, release versions of PuTTY tools only run on Windows
systems and Unix.

As of 0.68, the supplied PuTTY executables run on versions of Windows
from XP onwards, up to and including Windows 10; and we know of no
reason why PuTTY should not continue to work on future versions of
Windows. We provide 32-bit and 64-bit Windows executables for the
common x86 processor family; see \k{faq-32bit-64bit} for discussion
of the compatibility issues around that. The 32-bit executables
require a \i{Pentium 4} or newer processor. We also provide
executables for Windows on Arm processors.

(We used to also provide executables for Windows for the Alpha
processor, but stopped after 0.58 due to lack of interest.)

In the development code, a partial port to Mac OS exists (see
\k{faq-mac-port}).

Currently PuTTY does \e{not} run on Windows CE (see \k{faq-wince}).

We do not have release-quality ports for any other systems at the
present time. If anyone told you we had an Android port, or an iOS
port, or any other port of PuTTY, they were mistaken. We don't.

There are some third-party ports to various platforms, mentioned
on the
\W{https://www.chiark.greenend.org.uk/~sgtatham/putty/links.html}{Links page of our website}.

\S{faq-unix}{Question} \I{Unix version}Is there a port to Unix?

There are Unix ports of most of the traditional PuTTY tools, and also
one entirely new application.

If you look at the source release, you should find a \c{unix}
subdirectory. There are a couple of ways of building it,
including the usual \c{configure}/\c{make}; see the file \c{README}
in the source distribution. This should build you:

\b Unix ports of PuTTY, Plink, PSCP, and PSFTP, which work pretty much
the same as their Windows counterparts;

\b Command-line versions of PuTTYgen and Pageant, whose user interface
is quite different to the Windows GUI versions;

\b \i\c{pterm} - an \cw{xterm}-type program which supports the same
terminal emulation as PuTTY.

If you don't have \i{Gtk}, you should still be able to build the
command-line tools.

\S{faq-unix-why}{Question} What's the point of the Unix port? Unix
has OpenSSH.

All sorts of little things. \c{pterm} is directly useful to anyone
who prefers PuTTY's terminal emulation to \c{xterm}'s, which at
least some people do. Unix Plink has apparently found a niche among
people who find the complexity of OpenSSL makes OpenSSH hard to
install (and who don't mind Plink not having as many features). Some
users want to generate a large number of SSH keys on Unix and then
copy them all into PuTTY, and the Unix PuTTYgen should allow them to
automate that conversion process.

There were development advantages as well; porting PuTTY to Unix was
a valuable path-finding effort for other future ports, and also
allowed us to use the excellent Linux tool
\W{http://valgrind.kde.org/}{Valgrind} to help with debugging, which
has already improved PuTTY's stability on \e{all} platforms.

However, if you're a Unix user and you can see no reason to switch
from OpenSSH to PuTTY/Plink, then you're probably right. We don't
expect our Unix port to be the right thing for everybody.

\S{faq-wince}{Question} Will there be a port to Windows CE or PocketPC?

We once did some work on such a port, but it only reached an early
stage, and certainly not a useful one. It's no longer being actively
worked on.

\S{faq-win31}{Question} Is there a port to \i{Windows 3.1}?

PuTTY is a 32-bit application from the ground up, so it won't run on
Windows 3.1 as a native 16-bit program; and it would be \e{very}
hard to port it to do so, because of Windows 3.1's vile memory
allocation mechanisms.

However, it is possible in theory to compile the existing PuTTY
source in such a way that it will run under \i{Win32s} (an extension to
Windows 3.1 to let you run 32-bit programs). In order to do this
you'll need the right kind of C compiler - modern versions of Visual
C at least have stopped being backwards compatible to Win32s. Also,
the last time we tried this it didn't work very well.

\S{faq-mac-port}{Question} Will there be a port to the \I{Mac OS}Mac?

We hope so!

We attempted one around 2005, written as a native Cocoa application,
but it turned out to be very slow to redraw its window for some reason
we never got to the bottom of.

In 2015, after porting the GTK front end to work with GTK 3, we began
another attempt based on making small changes to the GTK code and
building it against the OS X Quartz version of GTK 3. This doesn't
seem to have the window redrawing problem any more, so it's already
got further than the last effort, but it is still substantially
unfinished.

If any OS X and/or GTK programming experts are keen to have a finished
version of this, we urge them to help out with some of the remaining
problems! See the TODO list in \c{unix/gtkapp.c} in the source code.

\S{faq-epoc}{Question} Will there be a port to EPOC?

I hope so, but given that ports aren't really progressing very fast
even on systems the developers \e{do} already know how to program
for, it might be a long time before any of us get round to learning
a new system and doing the port for that.

However, some of the work has been done by other people; see the
\W{https://www.chiark.greenend.org.uk/~sgtatham/putty/links.html}{Links page of our website}
for various third-party ports.

\S{faq-iphone}{Question} Will there be a port to the iPhone?

We have no plans to write such a port ourselves; none of us has an
iPhone, and developing and publishing applications for it looks
awkward and expensive.

However, there is a third-party SSH client for the iPhone and
iPod\_Touch called \W{http://www.instantcocoa.com/products/pTerm/}{pTerm},
which is apparently based on PuTTY. (This is nothing to do with our
similarly-named \c{pterm}, which is a standalone terminal emulator for
Unix systems; see \k{faq-unix}.)

\H{faq-embedding} Embedding PuTTY in other programs

\S{faq-dll}{Question} Is the SSH or Telnet code available as a DLL?

No, it isn't. It would take a reasonable amount of rewriting for
this to be possible, and since the PuTTY project itself doesn't
believe in DLLs (they make installation more error-prone) none of us
has taken the time to do it.

Most of the code cleanup work would be a good thing to happen in
general, so if anyone feels like helping, we wouldn't say no.

See also
\W{https://www.chiark.greenend.org.uk/~sgtatham/putty/wishlist/dll-frontend.html}{the wishlist entry}.

\S{faq-vb}{Question} Is the SSH or Telnet code available as a Visual
Basic component?

No, it isn't. None of the PuTTY team uses Visual Basic, and none of
us has any particular need to make SSH connections from a Visual
Basic application. In addition, all the preliminary work to turn it
into a DLL would be necessary first; and furthermore, we don't even
know how to write VB components.

If someone offers to do some of this work for us, we might consider
it, but unless that happens I can't see VB integration being
anywhere other than the very bottom of our priority list.

\S{faq-ipc}{Question} How can I use PuTTY to make an SSH connection
from within another program?

Probably your best bet is to use Plink, the command-line connection
tool. If you can start Plink as a second Windows process, and
arrange for your primary process to be able to send data to the
Plink process, and receive data from it, through pipes, then you
should be able to make SSH connections from your program.

This is what CVS for Windows does, for example.

\H{faq-details} Details of PuTTY's operation

\S{faq-term}{Question} What \i{terminal type} does PuTTY use?

For most purposes, PuTTY can be considered to be an \cw{xterm}
terminal.

PuTTY also supports some terminal \i{control sequences} not supported by
the real \cw{xterm}: notably the Linux console sequences that
reconfigure the colour palette, and the title bar control sequences
used by \i\cw{DECterm} (which are different from the \cw{xterm} ones;
PuTTY supports both).

By default, PuTTY announces its terminal type to the server as
\c{xterm}. If you have a problem with this, you can reconfigure it
to say something else; \c{vt220} might help if you have trouble.

\S{faq-settings}{Question} Where does PuTTY store its data?

On Windows, PuTTY stores most of its data (saved sessions, SSH host
keys) in the \i{Registry}. The precise location is

\c HKEY_CURRENT_USER\Software\SimonTatham\PuTTY

and within that area, saved sessions are stored under \c{Sessions}
while host keys are stored under \c{SshHostKeys}.

PuTTY also requires a random number seed file, to improve the
unpredictability of randomly chosen data needed as part of the SSH
cryptography. This is stored by default in a file called \i\c{PUTTY.RND};
this is stored by default in the \q{Application Data} directory,
or failing that, one of a number of fallback locations. If you
want to change the location of the random number seed file, you can
put your chosen pathname in the Registry, at

\c HKEY_CURRENT_USER\Software\SimonTatham\PuTTY\RandSeedFile

You can ask PuTTY to delete all this data; see \k{faq-cleanup}.

On Unix, PuTTY stores all of this data in a directory \cw{~/.putty}
by default.

\S{faq-trust-sigils} Why do small \i{PuTTY icon}s appear next to the login
prompts?

As of PuTTY 0.71, some lines of text in the terminal window are marked
with a small copy of the PuTTY icon (as far as pixels allow).

This is to show trustworthiness. When the PuTTY icon appears next to a
line of text, it indicates that that line of text was generated by
PuTTY itself, and not generated by the server and sent to PuTTY.

Text that comes from the server does not have this icon, and we've
arranged that the server should not be able to fake it. (There's no
control sequence the server can send which will make PuTTY draw its
own icon, and if the server tries to move the cursor back up to a line
that \e{already} has an icon and overwrite the text, the icon will
disappear.)

This lets you tell the difference between (for example) a legitimate
prompt in which PuTTY itself asks you for your private key passphrase,
and a fake prompt in which the server tries to send the identical text
to trick you into telling \e{it} your private key passphrase.

\S{faq-plink-pause} Why has Plink started saying \q{Press Return to
begin session}?

As of PuTTY 0.71, if you use Plink for an interactive SSH session,
then after the login phase has finished, it will present a final
interactive prompt saying \q{Access granted. Press Return to begin
session}.

This is another defence against servers trying to mimic the real
authentication prompts after the session has started. When you pass
through that prompt, you know that everything after it is generated by
the server and not by Plink itself, so any request for your private
key passphrase should be treated with suspicion.

In Plink, we can't use the defence described in \k{faq-trust-sigils}:
Plink is running \e{in} the terminal, so anything it can write into
the terminal, the server could write in the same way after the session
starts. And we can't just print a separator line without a pause,
because then the server could simply move the cursor back up to it and
overwrite it (probably with a brief flicker, but you might easily miss
that). The only robust defence anyone has come up with involves this
pause.

If you trust your server not to be abusive, you can turn this off. It
will also not appear in various other circumstances where Plink can be
confident it isn't necessary. See \k{plink-option-antispoof} for
details.

\H{faq-howto} HOWTO questions

\S{faq-login}{Question} What login name / password should I use?

This is not a question you should be asking \e{us}.

PuTTY is a communications tool, for making connections to other
computers. We maintain the tool; we \e{don't} administer any computers
that you're likely to be able to use, in the same way that the people
who make web browsers aren't responsible for most of the content you can
view in them. \#{FIXME: less technical analogy?} We cannot help with
questions of this sort.

If you know the name of the computer you want to connect to, but don't
know what login name or password to use, you should talk to whoever
administers that computer. If you don't know who that is, see the next
question for some possible ways to find out.

\# FIXME: some people ask us to provide them with a login name
apparently as random members of the public rather than in the
belief that we run a server belonging to an organisation they already
have some relationship with. Not sure what to say to such people.

\S{faq-commands}{Question} \I{commands on the server}What commands
can I type into my PuTTY terminal window?

Again, this is not a question you should be asking \e{us}. You need
to read the manuals, or ask the administrator, of \e{the computer
you have connected to}.

PuTTY does not process the commands you type into it. It's only a
communications tool. It makes a connection to another computer; it
passes the commands you type to that other computer; and it passes
the other computer's responses back to you. Therefore, the precise
range of commands you can use will not depend on PuTTY, but on what
kind of computer you have connected to and what software is running
on it. The PuTTY team cannot help you with that.

(Think of PuTTY as being a bit like a telephone. If you phone
somebody up and you don't know what language to speak to make them
understand you, it isn't \e{the telephone company}'s job to find
that out for you. We just provide the means for you to get in touch;
making yourself understood is somebody else's problem.)

If you are unsure of where to start looking for the administrator of
your server, a good place to start might be to remember how you
found out the host name in the PuTTY configuration. If you were
given that host name by e-mail, for example, you could try asking
the person who sent you that e-mail. If your company's IT department
provided you with ready-made PuTTY saved sessions, then that IT
department can probably also tell you something about what commands
you can type during those sessions. But the PuTTY maintainer team
does not administer any server you are likely to be connecting to,
and cannot help you with questions of this type.

\S{faq-startmax}{Question} How can I make PuTTY start up \i{maximise}d?

Create a Windows shortcut to start PuTTY from, and set it as \q{Run
Maximized}.

\S{faq-startsess}{Question} How can I create a \i{Windows shortcut} to
start a particular saved session directly?

To run a PuTTY session saved under the name \q{\cw{mysession}},
create a Windows shortcut that invokes PuTTY with a command line
like

\c \path\name\to\putty.exe -load "mysession"

(Note: prior to 0.53, the syntax was \c{@session}. This is now
deprecated and may be removed at some point.)

\S{faq-startssh}{Question} How can I start an SSH session straight
from the command line?

Use the command line \c{putty -ssh host.name}. Alternatively, create
a saved session that specifies the SSH protocol, and start the saved
session as shown in \k{faq-startsess}.

\S{faq-cutpaste}{Question} How do I \i{copy and paste} between PuTTY and
other Windows applications?

Copy and paste works similarly to the X Window System. You use the
left mouse button to select text in the PuTTY window. The act of
selection \e{automatically} copies the text to the clipboard: there
is no need to press Ctrl-Ins or Ctrl-C or anything else. In fact,
pressing Ctrl-C will send a Ctrl-C character to the other end of
your connection (just like it does the rest of the time), which may
have unpleasant effects. The \e{only} thing you need to do, to copy
text to the clipboard, is to select it.

To paste the clipboard contents into a PuTTY window, by default you
click the right mouse button. If you have a three-button mouse and
are used to X applications, you can configure pasting to be done by
the middle button instead, but this is not the default because most
Windows users don't have a middle button at all.

You can also paste by pressing Shift-Ins.

\S{faq-options}{Question} How do I use all PuTTY's features (public
keys, proxying, cipher selection, etc.) in PSCP, PSFTP and Plink?

Most major features (e.g., public keys, port forwarding) are available
through command line options. See the documentation.

Not all features are accessible from the command line yet, although
we'd like to fix this. In the meantime, you can use most of
PuTTY's features if you create a PuTTY saved session, and then use
the name of the saved session on the command line in place of a
hostname. This works for PSCP, PSFTP and Plink (but don't expect
port forwarding in the file transfer applications!).

\S{faq-pscp}{Question} How do I use PSCP.EXE? When I double-click it
gives me a command prompt window which then closes instantly.

PSCP is a command-line application, not a GUI application. If you
run it without arguments, it will simply print a help message and
terminate.

To use PSCP properly, run it from a Command Prompt window. See
\k{pscp} in the documentation for more details.

\S{faq-pscp-spaces}{Question} \I{spaces in filenames}How do I use
PSCP to copy a file whose name has spaces in?

If PSCP is using the traditional SCP protocol, this is confusing. If
you're specifying a file at the local end, you just use one set of
quotes as you would normally do:

\c pscp "local filename with spaces" user@host:
\c pscp user@host:myfile "local filename with spaces"

But if the filename you're specifying is on the \e{remote} side, you
have to use backslashes and two sets of quotes:

\c pscp user@host:"\"remote filename with spaces\"" local_filename
\c pscp local_filename user@host:"\"remote filename with spaces\""

Worse still, in a remote-to-local copy you have to specify the local
file name explicitly, otherwise PSCP will complain that they don't
match (unless you specified the \c{-unsafe} option). The following
command will give an error message:

\c c:\>pscp user@host:"\"oo er\"" .
\c warning: remote host tried to write to a file called 'oo er'
\c          when we requested a file called '"oo er"'.

Instead, you need to specify the local file name in full:

\c c:\>pscp user@host:"\"oo er\"" "oo er"

If PSCP is using the newer SFTP protocol, none of this is a problem,
and all filenames with spaces in are specified using a single pair
of quotes in the obvious way:

\c pscp "local file" user@host:
\c pscp user@host:"remote file" .

\S{faq-32bit-64bit}{Question} Should I run the 32-bit or the
64-bit version?

If you're not sure, the \I{32-bit Windows}32-bit version is generally
the safe option. It will run perfectly well on all processors and on
all versions of Windows that PuTTY supports. PuTTY doesn't require to
run as a 64-bit application to work well, and having a 32-bit PuTTY on
a 64-bit system isn't likely to cause you any trouble.

The 64-bit version (first released in 0.68) will only run if you have
a 64-bit processor \e{and} a \I{64-bit Windows}64-bit edition of
Windows (both of these things are likely to be true of any recent
Windows PC). It will run somewhat faster (in particular, the
cryptography will be faster, especially during link setup), but it
will consume slightly more memory.

If you need to use an external \i{DLL} for GSSAPI authentication, that
DLL may only be available in a 32-bit or 64-bit form, and that will
dictate the version of PuTTY you need to use. (You will probably know
if you're doing this; see \k{config-ssh-auth-gssapi-libraries} in the
documentation.)

\H{faq-trouble} Troubleshooting

\S{faq-pscp-protocol}{Question} Why do I see \q{Fatal: Protocol
error: Expected control record} in PSCP?

This happens because PSCP was expecting to see data from the server
that was part of the PSCP protocol exchange, and instead it saw data
that it couldn't make any sense of at all.

This almost always happens because the \i{startup scripts} in your
account on the server machine are generating output. This is
impossible for PSCP, or any other SCP client, to work around. You
should never use startup files (\c{.bashrc}, \c{.cshrc} and so on)
which generate output in non-interactive sessions.

This is not actually a PuTTY problem. If PSCP fails in this way,
then all other SCP clients are likely to fail in exactly the same
way. The problem is at the server end.

\S{faq-colours}{Question} I clicked on a colour in the \ii{Colours}
panel, and the colour didn't change in my terminal.

That isn't how you're supposed to use the Colours panel.

During the course of a session, PuTTY potentially uses \e{all} the
colours listed in the Colours panel. It's not a question of using
only one of them and you choosing which one; PuTTY will use them
\e{all}. The purpose of the Colours panel is to let you adjust the
appearance of all the colours. So to change the colour of the
cursor, for example, you would select \q{Cursor Colour}, press the
\q{Modify} button, and select a new colour from the dialog box that
appeared. Similarly, if you want your session to appear in green,
you should select \q{Default Foreground} and press \q{Modify}.
Clicking on \q{ANSI Green} won't turn your session green; it will
only allow you to adjust the \e{shade} of green used when PuTTY is
instructed by the server to display green text.

\S{faq-outofmem}{Question} After trying to establish an SSH-2
connection, PuTTY says \q{\ii{Out of memory}} and dies.

If this happens just while the connection is starting up, this often
indicates that for some reason the client and server have failed to
establish a session encryption key. Somehow, they have performed
calculations that should have given each of them the same key, but
have ended up with different keys; so data encrypted by one and
decrypted by the other looks like random garbage.

This causes an \q{out of memory} error because the first encrypted
data PuTTY expects to see is the length of an SSH message. Normally
this will be something well under 100 bytes. If the decryption has
failed, PuTTY will see a completely random length in the region of
two \e{gigabytes}, and will try to allocate enough memory to store
this non-existent message. This will immediately lead to it thinking
it doesn't have enough memory, and panicking.

If this happens to you, it is quite likely to still be a PuTTY bug
and you should report it (although it might be a bug in your SSH
server instead); but it doesn't necessarily mean you've actually run
out of memory.

\S{faq-outofmem2}{Question} When attempting a file transfer, either
PSCP or PSFTP says \q{\ii{Out of memory}} and dies.

This is almost always caused by your \i{login scripts} on the server
generating output. PSCP or PSFTP will receive that output when they
were expecting to see the start of a file transfer protocol, and
they will attempt to interpret the output as file-transfer protocol.
This will usually lead to an \q{out of memory} error for much the
same reasons as given in \k{faq-outofmem}.

This is a setup problem in your account on your server, \e{not} a
PSCP/PSFTP bug. Your login scripts should \e{never} generate output
during non-interactive sessions; secure file transfer is not the
only form of remote access that will break if they do.

On Unix, a simple fix is to ensure that all the parts of your login
script that might generate output are in \c{.profile} (if you use a
Bourne shell derivative) or \c{.login} (if you use a C shell).
Putting them in more general files such as \c{.bashrc} or \c{.cshrc}
is liable to lead to problems.

\S{faq-psftp-slow}{Question} PSFTP transfers files much slower than PSCP.

The throughput of PSFTP 0.54 should be much better than 0.53b and
prior; we've added code to the SFTP backend to queue several blocks
of data rather than waiting for an acknowledgement for each. (The
SCP backend did not suffer from this performance issue because SCP
is a much simpler protocol.)

\S{faq-bce}{Question} When I run full-colour applications, I see
areas of black space where colour ought to be, or vice versa.

You almost certainly need to change the \q{Use \i{background colour} to
erase screen} setting in the Terminal panel. If there is too much
black space (the commoner situation), you should enable it, while if
there is too much colour, you should disable it. (See \k{config-erase}.)

In old versions of PuTTY, this was disabled by default, and would not
take effect until you reset the terminal (see \k{faq-resetterm}).
Since 0.54, it is enabled by default, and changes take effect
immediately.

\S{faq-resetterm}{Question} When I change some terminal settings,
nothing happens.

Some of the terminal options (notably \ii{Auto Wrap} and
background-colour screen erase) actually represent the \e{default}
setting, rather than the currently active setting. The server can
send sequences that modify these options in mid-session, but when
the terminal is reset (by server action, or by you choosing \q{Reset
Terminal} from the System menu) the defaults are restored.

In versions 0.53b and prior, if you change one of these options in
the middle of a session, you will find that the change does not
immediately take effect. It will only take effect once you reset
the terminal.

In version 0.54, the behaviour has changed - changes to these
settings take effect immediately.

\S{faq-idleout}{Question} My PuTTY sessions unexpectedly close after
they are \I{idle connections}idle for a while.

Some types of \i{firewall}, and almost any router doing Network Address
Translation (\i{NAT}, also known as IP masquerading), will forget about
a connection through them if the connection does nothing for too
long. This will cause the connection to be rudely cut off when
contact is resumed.

You can try to combat this by telling PuTTY to send \e{keepalives}:
packets of data which have no effect on the actual session, but
which reassure the router or firewall that the network connection is
still active and worth remembering about.

Keepalives don't solve everything, unfortunately; although they
cause greater robustness against this sort of router, they can also
cause a \e{loss} of robustness against network dropouts. See
\k{config-keepalive} in the documentation for more discussion of
this.

\S{faq-timeout}{Question} PuTTY's network connections time out too
quickly when \I{breaks in connectivity}network connectivity is
temporarily lost.

This is a Windows problem, not a PuTTY problem. The timeout value
can't be set on per application or per session basis. To increase
the TCP timeout globally, you need to tinker with the Registry.

On Windows 95, 98 or ME, the registry key you need to create or
change is

\c HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\
\c   MSTCP\MaxDataRetries

(it must be of type DWORD in Win95, or String in Win98/ME).
(See MS Knowledge Base article
\W{http://support.microsoft.com/default.aspx?scid=kb;en-us;158474}{158474}
for more information.)

On Windows NT, 2000, or XP, the registry key to create or change is

\c HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\
\c   Parameters\TcpMaxDataRetransmissions

and it must be of type DWORD.
(See MS Knowledge Base articles
\W{http://support.microsoft.com/default.aspx?scid=kb;en-us;120642}{120642}
and
\W{http://support.microsoft.com/default.aspx?scid=kb;en-us;314053}{314053}
for more information.)

Set the key's value to something like 10. This will cause Windows to
try harder to keep connections alive instead of abandoning them.

\S{faq-puttyputty}{Question} When I \cw{cat} a binary file, I get
\q{PuTTYPuTTYPuTTY} on my command line.

Don't do that, then.

This is designed behaviour; when PuTTY receives the character
Control-E from the remote server, it interprets it as a request to
identify itself, and so it sends back the string \q{\cw{PuTTY}} as
if that string had been entered at the keyboard. Control-E should
only be sent by programs that are prepared to deal with the
response. Writing a binary file to your terminal is likely to output
many Control-E characters, and cause this behaviour. Don't do it.
It's a bad plan.

To mitigate the effects, you could configure the answerback string
to be empty (see \k{config-answerback}); but writing binary files to
your terminal is likely to cause various other unpleasant behaviour,
so this is only a small remedy.

\S{faq-wintitle}{Question} When I \cw{cat} a binary file, my \i{window
title} changes to a nonsense string.

Don't do that, then.

It is designed behaviour that PuTTY should have the ability to
adjust the window title on instructions from the server. Normally
the control sequence that does this should only be sent
deliberately, by programs that know what they are doing and intend
to put meaningful text in the window title. Writing a binary file to
your terminal runs the risk of sending the same control sequence by
accident, and cause unexpected changes in the window title. Don't do
it.

\S{faq-password-fails}{Question} My \i{keyboard} stops working once
PuTTY displays the \i{password prompt}.

No, it doesn't. PuTTY just doesn't display the password you type, so
that someone looking at your screen can't see what it is.

Unlike the Windows login prompts, PuTTY doesn't display the password
as a row of asterisks either. This is so that someone looking at
your screen can't even tell how \e{long} your password is, which
might be valuable information.

\S{faq-keyboard}{Question} One or more \I{keyboard}\i{function keys}
don't do what I expected in a server-side application.

If you've already tried all the relevant options in the PuTTY
Keyboard panel, you may need to mail the PuTTY maintainers and ask.

It is \e{not} usually helpful just to tell us which application,
which server operating system, and which key isn't working; in order
to replicate the problem we would need to have a copy of every
operating system, and every application, that anyone has ever
complained about.

PuTTY responds to function key presses by sending a sequence of
control characters to the server. If a function key isn't doing what
you expect, it's likely that the character sequence your application
is expecting to receive is not the same as the one PuTTY is sending.
Therefore what we really need to know is \e{what} sequence the
application is expecting.

The simplest way to investigate this is to find some other terminal
environment, in which that function key \e{does} work; and then
investigate what sequence the function key is sending in that
situation. One reasonably easy way to do this on a \i{Unix} system is to
type the command \i\c{cat}, and then press the function key. This is
likely to produce output of the form \c{^[[11~}. You can also do
this in PuTTY, to find out what sequence the function key is
producing in that. Then you can mail the PuTTY maintainers and tell
us \q{I wanted the F1 key to send \c{^[[11~}, but instead it's
sending \c{^[OP}, can this be done?}, or something similar.

You should still read the
\W{https://www.chiark.greenend.org.uk/~sgtatham/putty/feedback.html}{Feedback
page} on the PuTTY website (also provided as \k{feedback} in the
manual), and follow the guidelines contained in that.

\S{faq-ssh2key-ssh1conn}{Question} Why do I see \q{Couldn't load
private key from ...}? Why can PuTTYgen load my key but not PuTTY?

It's likely that you've generated an SSH protocol 2 key with PuTTYgen,
but you're trying to use it in an SSH-1 connection. SSH-1 and SSH-2 keys
have different formats, and (at least in 0.52) PuTTY's reporting of a
key in the wrong format isn't optimal.

To connect using SSH-2 to a server that supports both versions, you
need to change the configuration from the default (see \k{faq-ssh2}).

\S{faq-rh8-utf8}{Question} When I'm connected to a \i{Red Hat Linux} 8.0
system, some characters don't display properly.

A common complaint is that hyphens in man pages show up as a-acute.

With release 8.0, Red Hat appear to have made \i{UTF-8} the default
character set. There appears to be no way for terminal emulators such
as PuTTY to know this (as far as we know, the appropriate escape
sequence to switch into UTF-8 mode isn't sent).

A fix is to configure sessions to RH8 systems to use UTF-8
translation - see \k{config-charset} in the documentation. (Note that
if you use \q{Change Settings}, changes may not take place immediately
- see \k{faq-resetterm}.)

If you really want to change the character set used by the server, the
right place is \c{/etc/sysconfig/i18n}, but this shouldn't be
necessary.

\S{faq-screen}{Question} Since I upgraded to PuTTY 0.54, the
scrollback has stopped working when I run \c{screen}.

PuTTY's terminal emulator has always had the policy that when the
\q{\i{alternate screen}} is in use, nothing is added to the scrollback.
This is because the usual sorts of programs which use the alternate
screen are things like text editors, which tend to scroll back and
forth in the same document a lot; so (a) they would fill up the
scrollback with a large amount of unhelpfully disordered text, and
(b) they contain their \e{own} method for the user to scroll back to
the bit they were interested in. We have generally found this policy
to do the Right Thing in almost all situations.

Unfortunately, \c{screen} is one exception: it uses the alternate
screen, but it's still usually helpful to have PuTTY's scrollback
continue working. The simplest solution is to go to the Features
control panel and tick \q{Disable switching to alternate terminal
screen}. (See \k{config-features-altscreen} for more details.)
Alternatively, you can tell \c{screen} itself not to use the
alternate screen: the
\W{http://www4.informatik.uni-erlangen.de/~jnweiger/screen-faq.html}{\c{screen}
FAQ} suggests adding the line \cq{termcapinfo xterm ti@:te@} to your
\cw{.screenrc} file.

The reason why this only started to be a problem in 0.54 is because
\c{screen} typically uses an unusual control sequence to switch to
the alternate screen, and previous versions of PuTTY did not support
this sequence.

\S{faq-alternate-localhost}{Question} Since I upgraded \i{Windows XP}
to Service Pack 2, I can't use addresses like \cw{127.0.0.2}.

Some people who ask PuTTY to listen on \i{localhost} addresses other
than \cw{127.0.0.1} to forward services such as \i{SMB} and \i{Windows
Terminal Services} have found that doing so no longer works since
they upgraded to WinXP SP2.

This is apparently an issue with SP2 that is acknowledged by Microsoft
in MS Knowledge Base article
\W{http://support.microsoft.com/default.aspx?scid=kb;en-us;884020}{884020}.
The article links to a fix you can download.

(\e{However}, we've been told that SP2 \e{also} fixes the bug that
means you need to use non-\cw{127.0.0.1} addresses to forward
Terminal Services in the first place.)

\S{faq-missing-slash}{Question} PSFTP commands seem to be missing a
directory separator (slash).

Some people have reported the following incorrect behaviour with
PSFTP:

\c psftp> pwd
\e        iii
\c Remote directory is /dir1/dir2
\c psftp> get filename.ext
\e        iiiiiiiiiiiiiiii
\c /dir1/dir2filename.ext: no such file or directory

This is not a bug in PSFTP. There is a known bug in some versions of
portable \i{OpenSSH}
(\W{http://bugzilla.mindrot.org/show_bug.cgi?id=697}{bug 697}) that
causes these symptoms; it appears to have been introduced around
3.7.x. It manifests only on certain platforms (AIX is what has been
reported to us).

There is a patch for OpenSSH attached to that bug; it's also fixed in
recent versions of portable OpenSSH (from around 3.8).

\S{faq-connaborted}{Question} Do you want to hear about \q{Software
caused connection abort}?

In the documentation for PuTTY 0.53 and 0.53b, we mentioned that we'd
like to hear about any occurrences of this error.  Since the release
of PuTTY 0.54, however, we've been convinced that this error doesn't
indicate that PuTTY's doing anything wrong, and we don't need to hear
about further occurrences.  See \k{errors-connaborted} for our current
documentation of this error.

\S{faq-rekey}{Question} My SSH-2 session \I{locking up, SSH-2
sessions}locks up for a few seconds every so often.

Recent versions of PuTTY automatically initiate \i{repeat key
exchange} once per hour, to improve session security. If your client
or server machine is slow, you may experience this as a delay of
anything up to thirty seconds or so.

These \I{delays, in SSH-2 sessions}delays are inconvenient, but they
are there for your protection. If they really cause you a problem,
you can choose to turn off periodic rekeying using the \q{Kex}
configuration panel (see \k{config-ssh-kex}), but be aware that you
will be sacrificing security for this. (Falling back to SSH-1 would
also remove the delays, but would lose a \e{lot} more security
still. We do not recommend it.)

\S{faq-xpwontrun}{Question} PuTTY fails to start up.  Windows claims that
\q{the application configuration is incorrect}.

This is caused by a bug in certain versions of \i{Windows XP} which
is triggered by PuTTY 0.58. This was fixed in 0.59. The
\W{https://www.chiark.greenend.org.uk/~sgtatham/putty/wishlist/xp-wont-run}{\q{xp-wont-run}}
entry in PuTTY's wishlist has more details.

\S{faq-system32}{Question} When I put 32-bit PuTTY in
\cw{C:\\WINDOWS\\\i{SYSTEM32}} on my \i{64-bit Windows} system,
\i{\q{Duplicate Session}} doesn't work.

The short answer is not to put the PuTTY executables in that location.

On 64-bit systems, \cw{C:\\WINDOWS\\SYSTEM32} is intended to contain
only 64-bit binaries; Windows' 32-bit binaries live in
\cw{C:\\WINDOWS\\SYSWOW64}. When a 32-bit PuTTY executable runs
on a 64-bit system, it cannot by default see the \q{real}
\cw{C:\\WINDOWS\\SYSTEM32} at all, because the
\W{http://msdn.microsoft.com/en-us/library/aa384187(v=vs.85).aspx}{File
System Redirector} arranges that the running program sees the
appropriate kind of binaries in \cw{SYSTEM32}. Thus, operations in
the PuTTY suite that involve it accessing its own executables, such as
\i{\q{New Session}} and \q{Duplicate Session}, will not work.

\S{faq-iutf8}{Question} After I upgraded PuTTY to 0.68, I can no longer
connect to my embedded device or appliance.

If your SSH server has started unexpectedly closing SSH connections
after you enter your password, and it worked before 0.68, you may have
a buggy server that objects to certain SSH protocol extensions.

The SSH protocol recently gained a new \q{terminal mode}, \cw{IUTF8},
which PuTTY sends by default; see \k{config-ttymodes}. This is the
first new terminal mode since the SSH-2 protocol was defined. While
servers are supposed to ignore modes they don't know about, some buggy
servers will unceremoniously close the connection if they see anything
they don't recognise. SSH servers in embedded devices, network
appliances, and the like seem to disproportionately have this bug.

If you think you have such a server, from 0.69 onwards you can disable
sending of the \cw{IUTF8} mode: on the SSH / TTY panel, select
\cw{IUTF8} on the list, select \q{Nothing}, and press \q{Set}. (It's
not possible to disable sending this mode in 0.68.)

\H{faq-secure} Security questions

\S{faq-publicpc}{Question} Is it safe for me to download PuTTY and
use it on a public PC?

It depends on whether you trust that PC. If you don't trust the
public PC, don't use PuTTY on it, and don't use any other software
you plan to type passwords into either. It might be watching your
keystrokes, or it might tamper with the PuTTY binary you download.
There is \e{no} program safe enough that you can run it on an
actively malicious PC and get away with typing passwords into it.

If you do trust the PC, then it's probably OK to use PuTTY on it
(but if you don't trust the network, then the PuTTY download might
be tampered with, so it would be better to carry PuTTY with you on a
USB stick).

\S{faq-cleanup}{Question} What does PuTTY leave on a system? How can
I \i{clean up} after it?

PuTTY will leave some Registry entries, and a random seed file, on
the PC (see \k{faq-settings}). Windows 7 and up also remember some
information about recently launched sessions for the \q{jump list}
feature.

If you are using PuTTY on a public PC, or somebody else's PC, you
might want to clean this information up when you leave. You can do
that automatically, by running the command \c{putty -cleanup}. See
\k{using-cleanup} in the documentation for more detail. (Note that
this only removes settings for the currently logged-in user on
\i{multi-user systems}.)

If PuTTY was installed from the installer package, it will also
appear in \q{Add/Remove Programs}. Current versions of the installer
do not offer to remove the above-mentioned items, so if you want them
removed you should run \c{putty -cleanup} before uninstalling.

\S{faq-dsa}{Question} How come PuTTY now supports \i{DSA}, when the
website used to say how insecure it was?

DSA has a major weakness \e{if badly implemented}: it relies on a
random number generator to far too great an extent. If the random
number generator produces a number an attacker can predict, the DSA
private key is exposed - meaning that the attacker can log in as you
on all systems that accept that key.

The PuTTY policy changed because the developers were informed of
ways to implement DSA which do not suffer nearly as badly from this
weakness, and indeed which don't need to rely on random numbers at
all. For this reason we now believe PuTTY's DSA implementation is
probably OK.

The recently added elliptic-curve signature methods are also DSA-style
algorithms, so they have this same weakness in principle. Our ECDSA
implementation uses the same defence as DSA, while our Ed25519
implementation uses the similar system (but different in details) that
the Ed25519 spec mandates.

\S{faq-virtuallock}{Question} Couldn't Pageant use
\cw{VirtualLock()} to stop private keys being written to disk?

Unfortunately not. The \cw{VirtualLock()} function in the Windows
API doesn't do a proper job: it may prevent small pieces of a
process's memory from being paged to disk while the process is
running, but it doesn't stop the process's memory as a whole from
being swapped completely out to disk when the process is long-term
inactive. And Pageant spends most of its time inactive.

\H{faq-admin} Administrative questions

\S{faq-domain}{Question} Would you like me to register you a nicer
domain name?

No, thank you. Even if you can find one (most of them seem to have
been registered already, by people who didn't ask whether we
actually wanted it before they applied), we're happy with the PuTTY
web site being exactly where it is. It's not hard to find (just type
\q{putty} into \W{http://www.google.com/}{google.com} and we're the
first link returned), and we don't believe the administrative hassle
of moving the site would be worth the benefit.

In addition, if we \e{did} want a custom domain name, we would want
to run it ourselves, so we knew for certain that it would continue
to point where we wanted it, and wouldn't suddenly change or do
strange things. Having it registered for us by a third party who we
don't even know is not the best way to achieve this.

\S{faq-webhosting}{Question} Would you like free web hosting for the
PuTTY web site?

We already have some, thanks.

\S{faq-link}{Question} Would you link to my web site from the PuTTY
web site?

Only if the content of your web page is of definite direct interest
to PuTTY users. If your content is unrelated, or only tangentially
related, to PuTTY, then the link would simply be advertising for
you.

One very nice effect of the Google ranking mechanism is that by and
large, the most popular web sites get the highest rankings. This
means that when an ordinary person does a search, the top item in
the search is very likely to be a high-quality site or the site they
actually wanted, rather than the site which paid the most money for
its ranking.

The PuTTY web site is held in high esteem by Google, for precisely
this reason: lots of people have linked to it simply because they
like PuTTY, without us ever having to ask anyone to link to us. We
feel that it would be an abuse of this esteem to use it to boost the
ranking of random advertisers' web sites. If you want your web site
to have a high Google ranking, we'd prefer that you achieve this the
way we did - by being good enough at what you do that people will
link to you simply because they like you.

In particular, we aren't interested in trading links for money (see
above), and we \e{certainly} aren't interested in trading links for
other links (since we have no advertising on our web site, our
Google ranking is not even directly worth anything to us). If we
don't want to link to you for free, then we probably won't want to
link to you at all.

If you have software based on PuTTY, or specifically designed to
interoperate with PuTTY, or in some other way of genuine interest to
PuTTY users, then we will probably be happy to add a link to you on
our Links page. And if you're running a particularly valuable mirror
of the PuTTY web site, we might be interested in linking to you from
our Mirrors page.

\S{faq-sourceforge}{Question} Why don't you move PuTTY to
SourceForge?

Partly, because we don't want to move the web site location (see
\k{faq-domain}).

Also, security reasons. PuTTY is a security product, and as such it
is particularly important to guard the code and the web site against
unauthorised modifications which might introduce subtle security
flaws. Therefore, we prefer that the Git repository, web site and
FTP site remain where they are, under the direct control of system
administrators we know and trust personally, rather than being run
by a large organisation full of people we've never met and which is
known to have had breakins in the past.

No offence to SourceForge; I think they do a wonderful job. But
they're not ideal for everyone, and in particular they're not ideal
for us.

\S{faq-mailinglist1}{Question} Why can't I subscribe to the
putty-bugs mailing list?

Because you're not a member of the PuTTY core development team. The
putty-bugs mailing list is not a general newsgroup-like discussion
forum; it's a contact address for the core developers, and an
\e{internal} mailing list for us to discuss things among ourselves.
If we opened it up for everybody to subscribe to, it would turn into
something more like a newsgroup and we would be completely
overwhelmed by the volume of traffic. It's hard enough to keep up
with the list as it is.

\S{faq-mailinglist2}{Question} If putty-bugs isn't a
general-subscription mailing list, what is?

There isn't one, that we know of.

If someone else wants to set up a mailing list or other forum for
PuTTY users to help each other with common problems, that would be
fine with us, though the PuTTY team would almost certainly not have the
time to read it.  It's probably better to use one of the established
newsgroups for this purpose (see \k{feedback-other-fora}).

\S{faq-donations}{Question} How can I donate to PuTTY development?

Please, \e{please} don't feel you have to. PuTTY is completely free
software, and not shareware. We think it's very important that
\e{everybody} who wants to use PuTTY should be able to, whether they
have any money or not; so the last thing we would want is for a
PuTTY user to feel guilty because they haven't paid us any money. If
you want to keep your money, please do keep it. We wouldn't dream of
asking for any.

Having said all that, if you still really \e{want} to give us money,
we won't argue :-) The easiest way for us to accept donations is if
you send money to \cw{<anakin@pobox.com>} using PayPal
(\W{http://www.paypal.com/}\cw{www.paypal.com}). If you don't like
PayPal, talk to us; we can probably arrange some alternative means.

Small donations (tens of dollars or tens of euros) will probably be
spent on beer or curry, which helps motivate our volunteer team to
continue doing this for the world. Larger donations will be spent on
something that actually helps development, if we can find anything
(perhaps new hardware, or a copy of Windows XP), but if we can't
find anything then we'll just distribute the money among the
developers. If you want to be sure your donation is going towards
something worthwhile, ask us first. If you don't like these terms,
feel perfectly free not to donate. We don't mind.

\S{faq-permission}{Question} Can I have permission to put PuTTY on a
cover disk / distribute it with other software / etc?

Yes. For most things, you need not bother asking us explicitly for
permission; our licence already grants you permission.

See \k{feedback-permission} for more details.

\S{faq-indemnity}{Question} Can you sign an agreement indemnifying
us against security problems in PuTTY?

No!

A vendor of physical security products (e.g. locks) might plausibly
be willing to accept financial liability for a product that failed
to perform as advertised and resulted in damage (e.g. valuables
being stolen). The reason they can afford to do this is because they
sell a \e{lot} of units, and only a small proportion of them will
fail; so they can meet their financial liability out of the income
from all the rest of their sales, and still have enough left over to
make a profit. Financial liability is intrinsically linked to
selling your product for money.

There are two reasons why PuTTY is not analogous to a physical lock
in this context. One is that software products don't exhibit random
variation: \e{if} PuTTY has a security hole (which does happen,
although we do our utmost to prevent it and to respond quickly when
it does), every copy of PuTTY will have the same hole, so it's
likely to affect all the users at the same time. So even if our
users were all paying us to use PuTTY, we wouldn't be able to
\e{simultaneously} pay every affected user compensation in excess of
the amount they had paid us in the first place. It just wouldn't
work.

The second, much more important, reason is that PuTTY users
\e{don't} pay us. The PuTTY team does not have an income; it's a
volunteer effort composed of people spending their spare time to try
to write useful software. We aren't even a company or any kind of
legally recognised organisation. We're just a bunch of people who
happen to do some stuff in our spare time.

Therefore, to ask us to assume financial liability is to ask us to
assume a risk of having to pay it out of our own \e{personal}
pockets: out of the same budget from which we buy food and clothes
and pay our rent. That's more than we're willing to give. We're
already giving a lot of our spare \e{time} to developing software
for free; if we had to pay our own \e{money} to do it as well, we'd
start to wonder why we were bothering.

Free software fundamentally does not work on the basis of financial
guarantees. Your guarantee of the software functioning correctly is
simply that you have the source code and can check it before you use
it. If you want to be sure there aren't any security holes, do a
security audit of the PuTTY code, or hire a security engineer if you
don't have the necessary skills yourself: instead of trying to
ensure you can get compensation in the event of a disaster, try to
ensure there isn't a disaster in the first place.

If you \e{really} want financial security, see if you can find a
security engineer who will take financial responsibility for the
correctness of their review. (This might be less likely to suffer
from the everything-failing-at-once problem mentioned above, because
such an engineer would probably be reviewing a lot of \e{different}
products which would tend to fail independently.) Failing that, see
if you can persuade an insurance company to insure you against
security incidents, and if the insurer demands it as a condition
then get our code reviewed by a security engineer they're happy
with.

\S{faq-permission-form}{Question} Can you sign this form granting us
permission to use/distribute PuTTY?

If your form contains any clause along the lines of \q{the
undersigned represents and warrants}, we're not going to sign it.
This is particularly true if it asks us to warrant that PuTTY is
secure; see \k{faq-indemnity} for more discussion of this. But it
doesn't really matter what we're supposed to be warranting: even if
it's something we already believe is true, such as that we don't
infringe any third-party copyright, we will not sign a document
accepting any legal or financial liability. This is simply because
the PuTTY development project has no income out of which to satisfy
that liability, or pay legal costs, should it become necessary. We
cannot afford to be sued. We are assuring you that \e{we have done
our best}; if that isn't good enough for you, tough.

The existing PuTTY licence document already gives you permission to
use or distribute PuTTY in pretty much any way which does not
involve pretending you wrote it or suing us if it goes wrong. We
think that really ought to be enough for anybody.

See also \k{faq-permission-general} for another reason why we don't
want to do this sort of thing.

\S{faq-permission-future}{Question} Can you write us a formal notice
of permission to use PuTTY?

We could, in principle, but it isn't clear what use it would be. If
you think there's a serious chance of one of the PuTTY copyright
holders suing you (which we don't!), you would presumably want a
signed notice from \e{all} of them; and we couldn't provide that
even if we wanted to, because many of the copyright holders are
people who contributed some code in the past and with whom we
subsequently lost contact. Therefore the best we would be able to do
\e{even in theory} would be to have the core development team sign
the document, which wouldn't guarantee you that some other copyright
holder might not sue.

See also \k{faq-permission-general} for another reason why we don't
want to do this sort of thing.

\S{faq-permission-general}{Question} Can you sign \e{anything} for
us?

Not unless there's an incredibly good reason.

We are generally unwilling to set a precedent that involves us
having to enter into individual agreements with PuTTY users. We
estimate that we have literally \e{millions} of users, and we
absolutely would not have time to go round signing specific
agreements with every one of them. So if you want us to sign
something specific for you, you might usefully stop to consider
whether there's anything special that distinguishes you from 999,999
other users, and therefore any reason we should be willing to sign
something for you without it setting such a precedent.

If your company policy requires you to have an individual agreement
with the supplier of any software you use, then your company policy
is simply not well suited to using popular free software, and we
urge you to consider this as a flaw in your policy.

\S{faq-permission-assurance}{Question} If you won't sign anything,
can you give us some sort of assurance that you won't make PuTTY
closed-source in future?

Yes and no.

If what you want is an assurance that some \e{current version} of
PuTTY which you've already downloaded will remain free, then you
already have that assurance: it's called the PuTTY Licence. It
grants you permission to use, distribute and copy the software to
which it applies; once we've granted that permission (which we
have), we can't just revoke it.

On the other hand, if you want an assurance that \e{future} versions
of PuTTY won't be closed-source, that's more difficult. We could in
principle sign a document stating that we would never release a
closed-source PuTTY, but that wouldn't assure you that we \e{would}
keep releasing \e{open}-source PuTTYs: we would still have the
option of ceasing to develop PuTTY at all, which would surely be
even worse for you than making it closed-source! (And we almost
certainly wouldn't \e{want} to sign a document guaranteeing that we
would actually continue to do development work on PuTTY; we
certainly wouldn't sign it for free. Documents like that are called
contracts of employment, and are generally not signed except in
return for a sizeable salary.)

If we \e{were} to stop developing PuTTY, or to decide to make all
future releases closed-source, then you would still be free to copy
the last open release in accordance with the current licence, and in
particular you could start your own fork of the project from that
release. If this happened, I confidently predict that \e{somebody}
would do that, and that some kind of a free PuTTY would continue to
be developed. There's already precedent for that sort of thing
happening in free software. We can't guarantee that somebody
\e{other than you} would do it, of course; you might have to do it
yourself. But we can assure you that there would be nothing
\e{preventing} anyone from continuing free development if we
stopped.

(Finally, we can also confidently predict that if we made PuTTY
closed-source and someone made an open-source fork, most people
would switch to the latter. Therefore, it would be pretty stupid of
us to try it.)

\S{faq-export-cert}{Question} Can you provide us with export control
information / FIPS certification for PuTTY?

Some people have asked us for an Export Control Classification Number
(ECCN) for PuTTY.  We don't know whether we have one, and as a team of
free software developers based in the UK we don't have the time,
money, or effort to deal with US bureaucracy to investigate any
further.  We believe that PuTTY falls under 5D002 on the US Commerce
Control List, but that shouldn't be taken as definitive.  If you need
to know more you should seek professional legal advice.  The same
applies to any other country's legal requirements and restrictions.

Similarly, some people have asked us for FIPS certification of the
PuTTY tools.  Unless someone else is prepared to do the necessary work
and pay any costs, we can't provide this.

\S{faq-vendor}{Question} As one of our existing software vendors, can
you just fill in this questionnaire for us?

We periodically receive requests like this, from organisations which
have apparently sent out a form letter to everyone listed in their big
spreadsheet of \q{software vendors} requiring them all to answer some
long list of questions about supported OS versions, paid support
arrangements, compliance with assorted local regulations we haven't
heard of, contact phone numbers, and other such administrivia. Many of
the questions are obviously meaningless when applied to PuTTY (we
don't provide any paid support in the first place!), most of the rest
could have been answered with only a very quick look at our website,
and some we are actively unwilling to answer (we are private
individuals, why would we want to give out our home phone numbers to
large corporations?).

We don't make a habit of responding in full to these questionnaires,
because \e{we are not a software vendor}.

A software \e{vendor} is a company to which you are paying lots of
money in return for some software. They know who you are, and they
know you're paying them money; so they have an incentive to fill in
your forms and questionnaires, to research any local regulations you
cite if they don't already know about them, and generally to provide
every scrap of information you might possibly need in the most
convenient manner for you, because they want to keep being paid.

But we are a team of free software developers, and that means your
relationship with us is nothing like that at all. If you once
downloaded our software from our website, that's great and we hope you
found it useful, but it doesn't mean we have the least idea who you
are, or any incentive to do lots of unpaid work to support our
\q{relationship} with you.

It's not that we are unwilling to \e{provide information}. We put as
much of it as we can on our website for your convenience, and if you
actually need to know some fact about PuTTY which you haven't been
able to find on the website (and which is not obviously inapplicable
to free software in the first place) then please do ask us, and we'll
try to answer as best we can. But we put up the website and this FAQ
precisely so that we \e{don't} have to keep answering the same
questions over and over again, so we aren't prepared to fill in
completely generic form-letter questionnaires for people who haven't
done their best to find the answers here first.

If you work for an organisation which you think might be at risk of
making this mistake, we urge you to reorganise your list of software
suppliers so that it clearly distinguishes paid vendors who know about
you from free software developers who don't have any idea who you are.
Then, only send out these mass mailings to the former.

\S{faq-checksums}{Question} The \c{sha1sums} / \c{sha256sums} / etc
files on your download page don't match the binaries.

People report this every so often, and usually the reason turns out to
be that they've matched up the wrong checksums file with the wrong
binaries.

The PuTTY download page contains more than one version of the
software. There's a \e{latest release} version; there are the
\e{development snapshots}; and when we're in the run-up to making a
release, there are also \e{pre-release} builds of the upcoming new
version. Each one has its own collection of binaries, and its own
collection of checksums files to go with them.

So if you've downloaded the release version of the actual program, you
need the release version of the checksums too, otherwise you will see
a mismatch. Similarly, the development snapshot binaries go with the
development snapshot checksums, and so on. (We've colour-coded the
download page in an effort to reduce this confusion a bit.)

Another thing to watch out for: as of 0.71, executables like
\c{putty.exe} come in two flavours for each platform: the standalone
versions on the website, each of which contains embedded help, and the
versions installed by the installer, which use a separate help file
also in the installer. We provide checksums for both; the latter are
indicated with \cq{(installer version)} after the filename.

If you have double-checked all that, and you still think there's a real
mismatch, then please send us a report carefully quoting everything
relevant:

\b the exact URL you got your binary from

\b the checksum of the binary after you downloaded

\b the exact URL you got your checksums file from

\b the checksum that file says the binary should have.

\H{faq-misc} Miscellaneous questions

\S{faq-openssh}{Question} Is PuTTY a port of \i{OpenSSH}, or based on
OpenSSH or OpenSSL?

No, it isn't. PuTTY is almost completely composed of code written
from scratch for PuTTY. The only code we share with OpenSSH is the
detector for SSH-1 CRC compensation attacks, written by CORE SDI
S.A; we share no code at all with OpenSSL.

\S{faq-sillyputty}{Question} Where can I buy silly putty?

You're looking at the wrong web site; the only PuTTY we know about
here is the name of a computer program.

If you want the kind of putty you can buy as an executive toy, the
PuTTY team can personally recommend Thinking Putty, which you can
buy from Crazy Aaron's Putty World, at
\W{http://www.puttyworld.com}\cw{www.puttyworld.com}.

\S{faq-meaning}{Question} What does \q{PuTTY} mean?

It's the name of a popular SSH and Telnet client.  Any other meaning
is in the eye of the beholder.  It's been rumoured that \q{PuTTY}
is the antonym of \q{\cw{getty}}, or that it's the stuff that makes your
Windows useful, or that it's a kind of plutonium Teletype.  We
couldn't possibly comment on such allegations.

\S{faq-pronounce}{Question} How do I pronounce \q{PuTTY}?

Exactly like the English word \q{putty}, which we pronounce
/\u02C8{'}p\u028C{V}ti/.
